Technical Support Advisor (Third Line)

POSITION SUMMARY

We are looking for a dedicated Technical Support Analyst to join our team in London office. As Tech Support Analyst you will be solving 3rd and 2nd line support tickets. You will be liaising with Technical Consultants and making sure all the queries are resolved.

Essentials

  • 1+ year experience in a SaaS Technical Support role
  • Experience with third line (development) support and bug fixing
  • Experience with databases and SQL (MySQL and MS SQL)
  • Basic HTML, CSS and JavaScript
  • Exceptional problem-solving skills and attention to details
  • Exceptional communication skills
  • Ability to work with large amount of information and prioritise tasks
  • Ability to explain technical concepts to non-technical customers or colleagues
  • Willingness to learn and knowledge share
  • You are initiative and willing to mentor less technical colleagues

Desirable

  • Development experience, particularly with PHP and JavaScript
  • Knowledge of git and GitHub
  • Experience with Amazon Web Services, especially S3 and SDB services

If above looks like something you would be interested in, please send an email to careers@firmstep.com or juliajakimenko@firmstep.com

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