Housing Associations

Housing associations looking to harness the power of digital to accelerate channel shift and improve their customer service are turning to Firmstep for help.

Tried and tested by Local and Central Government over the last 14 years, Firmstep's Platform is now being used by housing associations to enhance their customer experience, making it easier and faster for residents to access services online. The cloud-based Platform creates a single, centralised interface through which all customer interactions, online and offline, can be managed. When used with Self, our self-service solution, you can give your citizens 24/7 access to a range of services through a single log-in portal that lets them:



Its no-code interface lets them create forms and workflow without needing specialist IT skills.

The workflow designer allows the development of associated back office processes, from simple review cycles to complex multi-stage approvals.

It seamlessly integrates with online payment providers, CMS and CRM third-party systems. Data is held securely with all relevant security standards met.

It meets all the requirements set out in the Digital by Default Service Standard.

Firmstep and AmicusHorizon

One of the South-East’s largest housing associations is using Firmstep’s Forms and Self to create an online self-service portal where residents have access to a wide range of customer services.

Not only does the Firmstep Platform provide an easy to use and tailored interface for residents, it also allows back-office processes to be automated reducing staff time and improving efficiency.

It took just eight weeks to deliver the project which came in on-time and under-budget.

With the Firmstep Platform, AmicusHorizon has seen:

  • Significant channel shift through an early adoption rate of 30%.

  • 64% of registered users returning to use the digital portal.

  • An easier, faster and better way to deliver customer service.

  • The opportunity to move even more services such as repair requests online

Questions? - Please drop us a line

You can complete the form and one of our team will call you back. For HR enquires please email careers@firmstep.com

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