Forms is the market-leading e-forms solution for the public sector.

Flexible, intuitive workflow and integration tools enable the complete automation and administration of internal processes and citizen services. With Forms, channel shift has never been easier, faster or better.

Over 150 UK councils rely on our Platform!

Firmstep is a leader in helping local government to build and deliver better services.

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Forms is the market-leading e-forms solution for the public sector.

Its ease of use means anyone can pick it up. It comes with flexible, intuitive workflow and integration tools. This enables the complete automation and administration of internal processes and citizen services. With Forms, channel shift has never been easier, faster or better.

The unique configuration of Forms makes it easy for you to:

  • Create multi-page forms and intuitive workflows without the need for coding skills
  • Automate the administration and delivery of services
  • Unite the customer experience with back-office processes
  • Link online payment, CMS and CRM systems to create a true end-to-end experience for customers
  • Meet Section 508/WAA accessibility standards from day one
  • Hold data securely
  • Achieve significant efficiency savings for both you and your customers

Firmstep’s Forms in action

North Kesteven Council needed four weeks to create an online application and payment system. This allowed citizens to subscribe to its new Garden Waste Collection Service. Using Forms, the council:

  • Received 52% of applications online
  • Generated a service income of £625,000
  • Avoided costs associated with added response handling

Following their success, North Kesteven Council plans to extend its use of Forms to help channel shift in other key services. This will begin with the collection of bulk waste.

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