Firmstep for Government

Illustration of laptops sending and receiving information to and from a world globe.We work with 30% of local authorities in the UK and government organisations around the world in helping them achieve their ambition of world-class citizen services using the AchievePlatform.

You can create personalised self-service portals to deliver great customer service online and reduce costs.

The AchievePlatform includes some of the best web technology in the areas of personalisation, identity management, service delivery, and social collaboration to make the web your primary service point.

This web enabled platform includes leading technology components AchieveForms for online forms, and AchieveBookings.

The latest platform solutions for Government include our Freedom of Information solution for the management of information requests and responses, and the Firmstep CRM, a tightly focused CRM system developed specifically for Local Government.

We are also delighted to announce the imminent release of our EU Services Directive solution. We are in the process of building around 40 compliant licensing forms that meet the Directive and will be making them available on the Achieve Platform. Find out more >>

For more information, give us a call on +44 (0)870 321 2943 or 1-800-882-4043 (toll-free) or drop us an email

Case studies

Newham Council logo
Enfield Council logo