Although our products, AchieveForms and AchieveService, are designed predominantly for local authorities, we work with all types of organisations around the world, in the finance, manufacturing, not-for-profit and education sectors.
These clients share our commitment to delivering ground-breaking customer service within their sector; by providing their organisation or community with stable and cost-effective web-based solutions that deliver customer self-service, community portals and eForms using our FirmstepPlatform.
The Firmstep user community
There is a growing and very active community of Firmstep product users, in which they share ideas and solutions to their common requirements. This is a clear indication, that our products have struck an extremely resonant chord with our target user group.
Regular User Conferences and Regional User Groups ensure that our clients continue to get the very best from their investment in our systems.
And so that we are always totally in touch with the changing needs of our customers and marketplace, the Software Advisory Group provides vital ongoing feedback to help us enhance our products, service and support.
Read our case studies
With over 150 clients in the UK alone, including over 120 local authorities, we have a huge range of case histories to demonstrate the benefits of working in partnership with Firmstep. Here are just a few of them...
Corby Borough Council & Firmstep
Enhancing customer service today, and providing for future growth - with an ultra-efficient self-service online portal.
The Situation
The population of Corby is expected to expand to 100,000 over the next two decades through regeneration. With such big plans for growth, Corby Borough Council needed to take measures to ensure that staff would be able to cope with the associated increase in queries from residents, whilst maintaining a high level of service provision.
Find out how Firmstep and Corby worked together to make this happen
The London Borough of Newham & Firmstep
The London Borough of Newham is home to over 254,000 residents, has the youngest and most diverse population in the UK and is the host borough for the London 2012 Olympic Games.
Newham has adopted a new solution from Firmstep, to provide a central information directory for a ‘joined-up’ approach to information services.
Customers in the NEWS
Cloud computing and the benefits of elasticity 24 May 2010 / ComputerWeekly
Last September Corby Borough Council went live with an online portal application that runs on Amazon's Elastic Compute Cloud (EC2) infrastructure. Read more
Corby Borough Council Portal
18th May 2010 / publicTECHNOLOGY.net
Corby Borough Council has become one of the first local governments to start business use of Cloud technology, with a new hosted self-service platform for residents, MyCorby. Read more
