Central Government

With a determination to drive forward the Government’s digital strategy and achieve significant channel shift, Central Government departments and agencies are using the Firmstep Customer Experience Platform to transform their processes. Central Government clients such as the House of Commons, Home Office and Department for Education use Forms because: Forms – the market leading e-forms solution – works within the Platform enabling the creation of multi-page, intuitive forms for online customer and internal processes. With its easy to use workflow and integration tools, the complete automation and administration of internal processes has never been easier, faster or better.



Its no-code interface lets them create forms and workflow without needing specialist IT skills.

The workflow designer allows the development of associated back office processes, from simple review cycles to complex multi-stage approvals.

It seamlessly integrates with online payment providers, CMS and CRM third-party systems. Data is held securely with all relevant security standards met.

It meets all the requirements set out in the Digital by Default Service Standard.

Firmstep and the Department for Education

When the DfE needed to become ‘digital by default’, they turned to Firmstep for help. Their online forms were historically very basic and often only gave customers the option of downloading a form before offline information gathering, completion and submission.

This meant that processes were unduly labour intensive and complex for both the customer and DfE staff.
Firmstep’s Platform has automated many of these processes by creating intuitive forms that let customers do everything online, even pulling in external information to populate fields as required. This is unlocking significant efficiency savings within the department and improving customer service.

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