The London Borough of Enfield
The London Borough of Enfield have gone live with the first stage of an exciting and ambitious project for introducing an internal room bookings management system across the whole council.
Business Need:
The council realised the need to implement a more modernised, more efficient system for managing all of their internal meeting rooms.
The old process required a great deal of resource and paperwork to manage, there was a lack of visibility on the usage of rooms which increased the risk of double booking.
The Solution:
The council introduced AchieveBookings as a single, joined up booking solution for the internal management of all their council’s meeting rooms.
This project provides a modernised, more efficient system for the council and pushes the use of AchieveBookings to new and innovative applications.
The aim was to provide a single system for all service areas that will allow visibility on the usage of rooms, introduce a self-service system that anyone in the council can use to reduce management overheads and to reduce the amount of paper traditionally used in this process.
The challenge has been in implementing one, unifying solution that also fits with the specific business rules of each individual service area.
The first stage of this project recently went live with four service areas of the council now using the system including the Civic Centre and the Professional Development Centre. Staff in these areas can book rooms internally themselves through the self-service system and take external room bookings over the telephone and email.
AchieveBookings is customised to support the specific needs of each service area. The new system can link venue bookings with specified room layouts, menu options for catering and equipment options.
Integration with online payments means payments can be taken as part of the bookings process where appropriate to reduce the amount of paper invoices generated and sent by the council.
Daily reports on the meetings taking place in each room are displayed on plasma screens, driven by standard AchieveBookings custom reports with AJAX technology.
The project will remain ongoing with roll out to the rest of the council and an integration with SAP Financials still to come.
