Welcome

Illustration of a network of people and laptops.The AchievePlatform is the web platform for helping you work better with your customers and improve how you do things inside your organisation.

Using the platform, customers can directly find the information and services they want through self-service customer portals.
Read more about using Firmstep for customer service.

The AchievePlatform also includes AchieveForms and AchieveBookings, the leading online forms and bookings solutions in the Government sector.

The platform also provides Local Government organisations with self-service web portals where citizens can access personalised services securely and engage with their local community.
Read more about Firmstep for Government

Firmstep for Customer Service

  • Create customer evangelists who recruit others
  • Reduced costs by leveraging the web and self service
  • Grow your client base! Fewer lost customers
  • More loyal customers = more revenue

Firmstep for Government

  • Deliver remarkable service online
  • Reduce costs by making the web your primary service point
  • Engage your local community
  • Transform services and lead the way in public service delivery
 

Contact Us

For more information, give us a call on +44 (0)870 321 2943 or 1-800-882-4043 (toll-free) or drop us an email

Institue of Customer Service LogoMicrosoft Gold Partner Logo
 

Latest news

  2. EU Services Directive Solution Announced

    16th December 2009

    As the 27th December deadline approaches, we are pleased to announce that we are in the process of building around 40 compliant licensing forms that meet the EU Services Directive and will be making them available on the Achieve Platform.

    To take the first step to meeting the EU Services Directive, simply sign up with us and we will provide you with the resources to ensure your compliance. More >>

  3. Firmstep Launch Freedom of Information Solution

    14th October 2009

    We are excited to announce the launch of our new Freedom of Information solution. Developed together with Lincolnshire County Council, this solution is now available on the AchievePlatform.

    The FOI solution allows the management of information requests and responses, in line with the Freedom of Information Act 2000. More >>

  4. Annual Customer Conference Registration Opens

    30th September 2009

    Registration is now open for our Annual Customer Conference on November 4th, as it returns to the Tower of London.

    The Annual Customer Conference is open to all our customers, it’s free and offers an opportunity to find out the latest news, product developments, what’s coming up next year, and hear from customers achieving great things on the Firmstep platform. More >>

600 days

Our blog on our customer service mission

www.600days.com

Not convinced?